Effortless Patient Management App
Mobile App Design
My Role: Ux Designer
Introduction
The Patient 360 App has been crafted to streamline the workflow of healthcare professionals, enabling doctors, therapists, dietitian's, and other specialists to efficiently organise their patients' schedules.
A notable advantage lies in its capability for doctors to securely archive patient prescriptions, medical records, and profile data directly within the application.
Designed exclusively for medical practitioners, it prioritizes user-friendly navigation and optimal efficiency through its essential features.
Problem #1
Clinic Queue Management
Example : Clinic staff often struggle with efficiently managing patient queues, leading to long wait times and dissatisfaction among patients.
Impact : Increased patient wait times, Decreased patient satisfaction.
No Record Management
Problem #3
Past Prescription
Example : Patients frequently forget to bring past prescriptions, complicating medication management and potentially compromising their health.
Impact: Failure to retrieve past prescriptions can result in medication errors, delays in treatment, and suboptimal management of chronic conditions.
No Track Of Appointments
Patient Long Wait Time
Problem #2
Improper Patient Record Management
Example: Doctors face difficulties recalling patient prescription and medical test histories, hindering accurate diagnosis and treatment planning.
Impact : Result in misdiagnosis, Inappropriate treatment plans.
No Past data
Problem #4
Missed appointments
Example : Doctor faces the challenge of underutilised clinic resources, decreased revenue, and disrupted patient care schedules due to the reliance on verbal appointment scheduling.
Impact: The client's underutilisation of other tools results in inefficient investment for the company.
Defining the problem
How can we design a user-friendly and efficient system that enables small clinic doctors to easily schedule appointments and manage patient information, prioritizing simplicity and time-saving features to address their specific needs?
Goals
Business Goals
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Increase clinic revenue by reducing missed appointments and improving overall efficiency.
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Enhance the clinic's reputation by providing a seamless and organized patient experience.
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Expand the clinic's customer base through positive word-of-mouth referrals.
User Goals
Operational efficiency, and better customer experience
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Efficiently schedule appointments without errors or conflicts.
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Access patient information quickly and easily during consultations.
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Reduce administrative workload by streamlining patient management tasks.
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Improve patient satisfaction by minimizing wait times and providing personalized care.
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Enhance professional reputation by delivering high-quality, organized healthcare services.
Impact
This app helped the clinic doctors with a user-friendly, time-saving, and organised experience, facilitating appointment scheduling and patient information management.
Increased Attendance Rate
With automated reminders and easy rescheduling options, patients are more likely to remember and attend their appointments.
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Wait Time Decreased
The average wait time in the clinic decreases from 20 minutes to 12 minutes, improving the overall patient experience.
20 hours/week
Various administrative tasks such as appointment reminders, patient record management, and billing, resulting in a significant time saving of 20 hours per week for clinic staff.
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Our Users
Before we started designing, we deep dive into existing behavioural data of our client to understand them better. We also conducted a series of interviews.
We focused on identifying what is the job that our client hired our product for.
We defined 2 user archetypes and mapped them to respective jobs-to-be-done.
Doctors/Physicians
JOBS-TO-BE-DONE
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Scheduling and Calendar Management
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Patient Record Management
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Communication and Coordination
Clinic Staff/Administrators
JOBS-TO-BE-DONE
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Appointment Management
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Accessing Patient Information
Our Process
Discover Phase
Our research involved conducting interviews with 10 doctors and therapists via phone calls and Google Meet video conferences. The purpose of these interviews was to gain insight into the various challenges they encounter in their daily practice within clinic settings.
Key insights
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Managing a patient load of 20-50 individuals daily is standard practice.
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Doctors commonly rely on manual appointment management methods, often recalling schedules from memory.
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Many practitioners resort to jotting down notes on prescriptions to retain vital medical history, particularly for complex cases.
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There is a consistent expectation among doctors for patients to provide relevant information before appointments.
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While missed appointments occur, doctors frequently do not take immediate action, yet express interest in implementing reminder or rescheduling systems.
User Persona
I drew a bunch of user scenarios to visualize ideas fast. First, I focused on coming up with lots of different ideas before narrowing them down later.
User Flow
Affinity Diagram
I brainstormed to generate ideas and used an Affinity Diagram to collect opinions and issues. Then, I organized them into groups based on their natural relationships.
Grouped some cards based on what doctors want, like, and hypothetical scenarios.
Feature Prioritisation Matrix
Information Architecture
Wire-Frames
Final Designs
What I learned
Adapt to the evolving consumer behaviour
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Engaging and stimulating project involvement
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Acknowledged the pivotal role of user research in guaranteeing product triumph
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Implemented established methodologies from past endeavors while introducing innovative approaches like card sorting and refining information architecture
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The integration of novel methodologies substantially enhanced the product's worth
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Utilized live video interviews to procure firsthand insights
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Fostered interaction with doctors through insightful inquiries, infusing an enjoyable and informative essence into the research phase
Thank you for reading through! :)